Contractor answering service: the call you can’t take is the job you don’t get

And you can only be one of them at a time. Right now the phone is in your pocket while you’re under a sink, on a ladder, or halfway through explaining a change order to a homeowner.

Homeowners calling contractors call three or four in a row. They’re not comparing quality yet — they can’t. They’re comparing who picked up. By the time you listen to the voicemail in the truck, two of your competitors have already booked an estimate.

The questions that let you decide whether the job is worth your Tuesday:

• Name, callback number and the property address
• What the work is, in their words
• Property type, and whether they own it
• Roughly when they want it done — this week, this season, "getting prices"
• Whether it’s an insurance job
• Whether they’ve had other estimates
• How they found you

That last one is worth more than most contractors expect. Six months of it tells you which of your marketing actually rings the phone.

If you want appointments booked, we book them into your calendar against your rules — travel time, service radius, how many estimates a day, which days you don’t do them — and confirm with the caller before hanging up. How booking works.

If you’d rather call back yourself, you get a message with everything above, sorted so you can work the list in ten minutes at the end of the day.

Storm damage. An active leak. A job stopped waiting on a decision. A client on site who’s unhappy. A crew that needs an answer to keep working. You define the list; we work your contact order until a person answers and log every attempt. How escalation works.

Roofers know the pattern: a hailstorm, and then four days where the phone rings more in an afternoon than it usually does in a fortnight. That’s the week a per-minute contract stings and an unanswered line is expensive.

Plans move up and back down month to month, so a storm week doesn’t lock you into a bigger plan for the year. How pricing works.

Same number, same receptionist, 24/7/365 — for homeowners and for crews. How bilingual reception works.

One answered call = one billable call, whatever we do on it: qualifying, booking and reaching you are all in that one call. From $119 for 25 calls; Flex at $49 covers a line that rings rarely but must never ring out. Full pricing.