Pricing

Answering service pricing

CloudSecretary charges per answered call, not per minute. One answered call is one billable call whatever happens inside it — a message, a booking, a transfer, an escalation. Plans run from $49 a month for occasional overflow up to $649 for 200 calls, with English and Spanish included on every plan.

Pricing

Three plans most businesses land on

You buy a number of answered calls a month. Whatever happens inside the call — a message, a booking, a transfer, a screening — is part of that one call. No add-on line items.

Essential

$119 /month

25 calls included

Extra call: $5.50

A solo practice or a one-van operation

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Compare plans in detail

Every plan includes English and Spanish on the same number, 24/7/365 cover, your own script, message delivery by email and SMS, live transfers, appointment booking and the portal.

Plan	Answered calls included	Price per month	Extra call	Best for
Flex	pay as you go	$49	$6.90	A line that rings rarely but must never ring out
Essential	25 calls	$119	$5.50	A solo practice or a one-van operation
Business Most chosen	50 calls	$209	$4.50	Most businesses that answer their own phone today
Growth	100 calls	$349	$3.75	Steady inbound and a calendar to fill
Scale	200 calls	$649	$3.25	High volume across several lines or locations
Custom Operations	over 200, or complex	Quoted	—	Long intake, regulated workflows, back office

Fair use: 3 minutes per call on average · one answered call = one billable call, whatever we do on it. Prices are provisional until the client confirms the public price list.

One call. One price. Every standard action included.

We answer, qualify, book, transfer and escalate — 24/7/365 in English and Spanish.

Most US answering services bill by the minute, which means the price of a call depends on how long your customer talks. You can’t forecast it, and a good long conversation costs you more than a bad short one.

We bill by the answered call: one answered call = one billable call, whatever we do on it.

What counts as a call, and what doesn't

Before the numbers, because this is where bills go wrong.

Situation	Billable?
We answer and take a message	Yes — one call
We answer, qualify and book an appointment	Yes — still one call
We answer, screen and transfer you live	Yes — one call
We answer and work your escalation ladder through four numbers	Yes — one call
The same caller rings back an hour later	Yes — a second call
An outbound callback you asked us to make	Yes — one per attempt
Spam, robocall or telemarketer	No
Caller hangs up in under ten seconds	No
Caller abandons before we answer	No
Wrong number	No

Fair use

Plans assume an average of 3 minutes per call, including the work after the caller hangs up. It’s a generous average and most accounts never come near it.

If your average runs over it two months running, we’ll talk about moving you to Custom Operations — going forward, never retroactively. You won’t get a surprise invoice for a month that’s already happened.

What's included at no extra cost

Both languages, on the same number, on every shift. Nights, weekends and public holidays with no surcharge. Appointment booking and rescheduling. Live call transfers. Screening and spam filtering. Escalation through your on-call rotation, however many attempts it takes. Message delivery by email and SMS, routed per team member. The portal, with searchable call history, your own notes and CSV export. Setup: one number, one script, one forwarding arrangement.

There is no bilingual surcharge, no per-booking fee, no per-transfer fee, no night rate and no setup fee.

Comparing us with someone else

Convert both quotes to a cost per answered call using your own average call length, and include the overage rate. Minute-based and call-based plans behave very differently as volume rises, and the headline prices aren’t comparable.

How the main US providers compare · what answering services cost across the market.

Your first month free

Pick the plan that fits your volume and the first month is free. You get the number, the script and the portal from day one — you just don’t get an invoice for month one.

12-month agreement, card on file at signup, overage billed from month one, no setup fee. Applies to Essential, Business, Growth and Scale (Flex excluded).

The commitment and the first charge are stated here rather than in a footnote, because a free month that turns into an argument in week five isn’t worth having.

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Pricing questions, answered

How much does an answering service cost per month?

CloudSecretary plans run from $49 a month up to $649, billed per answered call. Most small businesses land on Business at $209 for 50 calls.

What counts as a billable call?

An answered call where we do something for you — a message, a booking, a transfer, a screening or an escalation. Several of those in one conversation is still one call. Spam, hang-ups under ten seconds and calls abandoned before we answer aren't billed.

What happens if I go over my plan?

Extra calls are charged individually at your plan's rate rather than pushing you into a larger plan. If it happens consistently we'll tell you which plan works out cheaper.

Can I change or cancel my plan?

Plans change by email and apply from the next cycle, up or down. The free first month carries the commitment stated above; outside of that, cancellation is in writing with nothing to unwind.

Do you charge extra for Spanish, nights or holidays?

No to all three. Both languages are on every plan and every shift, and there is no night, weekend or holiday rate.

Is there a free trial?

Your first month free — a full month of real calls before you're invoiced, with 12-month agreement, card on file at signup, overage billed from month one, no setup fee.

Your first month free

Not sure which plan? Tell us roughly how often your phone rings and we'll say — including if the answer is the cheapest one.

CTA secundario: Have someone call me

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