Phone answering services for US businesses
CloudSecretary is a phone answering service that puts a trained human receptionist on your business line in English and Spanish, 24 hours a day. Depending on what you need, we answer every call, only the ones you miss, or only the ones that come in after you close. You pay by the answered call, not by the minute.
Trained for your trade, not for a generic script
Which service do you actually need?
Most people arrive here looking for one of three things, and they have different names for the same problem.
If the phone rings while you’re already busy and nobody gets it, you need live call answering: we pick up every time, in your company’s name.
If the daytime is covered but evenings and weekends go to voicemail, you need after-hours cover. It is the cheapest version of this and usually the one that pays for itself fastest, because the 7 p.m. caller is the one who hires whoever picks up.
If you want someone doing the job of a receptionist — screening, booking, transferring, keeping your calendar honest — that’s a virtual receptionist. Same people, more of the call.
Not sure? Pick the closest one and tell us on the callback. Changing plan is an email.
Everything we answer
| Servicio | Texto de tarjeta (15-20 palabras) | URL |
|---|---|---|
| Live call answering | Every call picked up as your business, handled to the end, message and context back to you. | /services/call-answering-service/ |
| Virtual receptionist | Screening, booking and transfers — a receptionist who works your hours without your office. | /services/virtual-receptionist/ |
| Telephone answering service | Your line answered by a person instead of a recording, with your greeting word for word. | /services/telephone-answering-service/ |
| After-hours answering | Cover from the minute you close to the minute you open, including weekends and holidays. | /services/after-hours-answering-service/ |
| 24/7 answering | The same line, the same script, answered at 3 a.m. and at 3 p.m. | /services/24-7-answering-service/ |
| Message taking | Who called, why, and what they need back — in your inbox before you’ve finished what you were doing. | /services/message-taking-service/ |
| Appointment scheduling | We book into your calendar during the call and confirm it with the caller before hanging up. | /services/appointment-scheduling/ |
| Emergency answering | Your on-call rules followed exactly: the real emergency reaches a human, the rest waits. | /services/emergency-answering-service/ |
| Legal intake | New matter intake with your qualifying questions, captured while the caller is still on the line. | /services/legal-intake-services/ |
| Patient intake | Appointments, cancellations and patient details taken carefully. Clinical questions go to your staff. | /services/patient-intake/ |
| Help desk call handling | First-line triage for support lines: log it, route it, tell the caller what happens next. | /services/help-desk-call-handling/ |
| Spanish answering service | Your Spanish-speaking callers answered in Spanish, on the same number, by the same receptionist. | /bilingual-answering-service/spanish/ |
The same service, briefed for your sector
The script is what makes a service work. A plumbing emergency and a legal intake are the same five minutes of phone time and completely different conversations. Every plan above runs on the script we write with you, and we keep separate playbooks for medical, legal, home services and the rest of the sectors we cover.
Which service do I need?
What is a phone answering service?
A phone answering service is a team that answers your business line for you, using your greeting and your instructions. The receptionist takes a message, books an appointment or transfers the call, and you get a written record of every call. It exists so a growing business doesn't have to choose between working and picking up.
How much does a phone answering service cost?
CloudSecretary plans start at $49 a month and are priced per answered call rather than per minute, from $119 for 25 calls up to $649 for 200 calls. Most US providers bill by the minute, which makes the cost of a call depend on how long your customer talks. Full breakdown on pricing.
Can an answering service transfer calls to me?
Yes. You decide which calls are worth interrupting you for — a named client, a keyword, a time of day, an emergency by your own definition — and those get transferred live with the caller already introduced. Everything else arrives as a message.
Your first month free
Tell us how your phone rings today and we'll say which of these you need, what it costs and when it could be live. If the answer is "you don't need us yet," we'll say that too.