Real estate answering service: the buyer calls while you’re mid-showing

Someone is standing in front of a listing, or looking at the photos on their phone. They call. If nobody answers, they don’t leave a message — they tap the next listing, which belongs to somebody else.

That call is the highest-intent lead in the business, it arrives without warning, and it always arrives when you’re with a client. There is no version of an agent’s calendar that catches all of them.

• Which property — address or MLS number, and where they saw it
• Buying, selling, renting, or an agent calling about a client
• Timeline: looking now, in a few months, "just curious"
• Whether they’re working with an agent already
• Pre-approved or paying cash, if you want that asked on the first call
• Area and price range if they’re not tied to one listing
• Callback number and best time

Your qualifying questions, in your order. We can ask a soft version for a first call and hold the harder ones for you.

If you want them booked, we book them: your calendar, your rules — travel time between showings, which hours you take them, minimum notice, which properties need an owner’s permission first. Confirmed with the caller before hanging up. How booking works.

Listing enquiries and valuation requests get their own script and are usually worth interrupting you for. You decide: transferred live, or captured in full and flagged at the top of your list.

No opinion on value or on whether it’s a good buy. No commentary on a neighborhood, schools or "the area" — the questions where a casual remark becomes a fair housing problem. No commitment on price, terms or availability beyond what your listing says.

The receptionist’s job is to capture and to book. Anything requiring judgment about the property or the buyer goes to you.

Same number, same receptionist, 24/7/365. In much of the country the sign call arrives in Spanish and the agent doesn’t speak it — which is a lead lost silently, every time. How bilingual reception works.

One answered call = one billable call, whatever we do on it: qualifying, booking and transferring all belong to that one call. Plans from $119 for 25 calls; teams with several agents and separate routing are Custom Operations. Full pricing.