Telephone answering · English & Español · 24/7/365

Telephone answering service with live agents, not voicemail

A telephone answering service answers your business line when you can't, using your company name and instructions. CloudSecretary answers with a live person on every call — never a recording — takes the message, books if booking applies, and puts urgent callers through to you. English and Spanish, 24/7/365, priced per answered call.

Answered by people, in English and Spanish
One answered call, one price — booking and transfers included
Your first month free, no setup fee

Have us call you back

A person calls you back, not an autodialer. Usually within the hour.

or call us now (888) 555-0100

Answered by people, in two languages, on a plan that counts calls — not minutes.

A human on every call, day and night
English and Spanish on the same line
Your greeting, your script
Cancel or change your plan by email

What a caller does when they get your voicemail

Very little, usually. Some leave a message. Most call the next number on the search results page, and you never learn that they existed.

The ones who do leave a message leave the worst version of it: name half-swallowed, number said too fast, the actual reason for calling reduced to "call me back." Then you spend a morning playing phone tag with someone who has already booked elsewhere.

Voicemail was designed for a world where people expected to wait. That world ended.

How the line gets answered

Your number stays yours. You forward it to us — permanently, only after hours, or only when nobody picks up within a set number of rings, which is the option most businesses start with.

When it rings, a receptionist answers with the greeting you wrote. From there they follow your script: ask the questions you want asked, take down what you need, and decide by your own rules whether this is a message or a live transfer. If it’s a transfer, we introduce the caller before connecting so you’re not starting cold.

Every call becomes a written record, in your inbox and your portal, within minutes.

What we never say on your line

We don’t quote prices that aren’t published. We don’t commit to a timeline. We don’t offer an opinion on anything technical, medical or legal. We don’t argue with an angry caller, and we don’t hang up on one either.

The never-say list is part of the script and you write it. It’s usually the most useful twenty minutes of the setup call.

Live agents versus automated answering

Automated answering — a menu, a recording, or a voice model — works on calls that are already simple. Your callers are not calling because things are simple. They’re calling because something broke, someone needs an appointment moved, or they want to spend money and have a question first.

A live agent hears hesitation and asks one more question. Software takes the words at face value and produces a tidy message about the wrong thing. Where AI genuinely does better.

Setup and price

Setup is a twenty-minute call and a call-forward. Nothing is installed and no hardware changes hands. Most lines are live within three business days.

One answered call = one billable call, whatever we do on it. Plans from $119 for 25 calls to $649 for 200 calls — the full table and what counts as a call. Your first month free; 12-month agreement, card on file at signup, overage billed from month one, no setup fee.

Need cover only outside business hours? That’s after-hours answering, and it’s cheaper. Need it around the clock? 24/7 answering.

Questions people ask

What is a telephone answering service?

A telephone answering service answers calls to a business's phone line on its behalf. The business keeps its own number and forwards it; a receptionist answers with the company's greeting, follows its script, and sends over a written record of each call. Cover can be full-time, after hours only, or overflow when nobody picks up.

How fast do you answer the phone?

Calls are answered live rather than queued to a machine, and the target is a handful of rings at any hour, including overnight. We publish real pickup figures once we have a full quarter of verified data rather than a number that flatters us.

Can I use this as a virtual office phone line?

Yes. A forwarded number answered in your company's name is exactly what most virtual office setups need, and it works with a mobile as the destination for transfers.

Do you answer calls on weekends?

Yes — 24/7/365, including weekends and public holidays, with the same script and the same urgency rules as a Tuesday morning.

Pricing

Plans, priced per call

You buy a number of answered calls a month. Whatever happens inside the call — a message, a booking, a transfer, a screening — is part of that one call. No add-on line items.

Essential

$119 /month

25 calls included

Extra call: $5.50

A solo practice or a one-van operation

Choose plan

Your first month free

Forward the line for a month and count what comes back. If the answer is "not much," you'll have learned something cheap.

Start my free month See all services

Tell us how your phone rings today

Give us three things and we'll call you back with a straight answer: whether this makes sense for your business, what it would cost you, and when it could be live.

We call back within the hour, 24 hours a day, 365 days a year. Prefer to call us? (888) 555-0100.