Built for healthcare · intake · bilingual

Healthcare answering service for clinics, therapy practices and home care

A healthcare answering service answers patient and caregiver calls for a provider, books appointments, takes messages and escalates urgent calls to on-call staff. CloudSecretary covers 24/7/365 in English and Spanish, works to the provider's written routing rules, and does not make clinical judgments.

Answered by people, in English and Spanish
One answered call, one price — booking and transfers included
Your first month free, no setup fee

Have us call you back

A person calls you back, not an autodialer. Usually within the hour.

or call us now (888) 555-0100

Answered by people, in two languages, on a plan that counts calls — not minutes.

A human on every call, day and night
English and Spanish on the same line
Your greeting, your script
Cancel or change your plan by email

Healthcare calls arrive from three directions at once

Patients, families, and other providers — and they need different things from the same phone line.

The patient wants an appointment or reassurance. The family member wants to know what’s happening and often isn’t the person on the record. The referring practice, the pharmacy or the lab wants someone who can take a message accurately and get it to the right person today.

A generic script handles the first and mangles the other two.

What we handle

Appointment booking and changes, new patient enquiries, directions and hours, insurance carrier capture where you collect it, refill and records requests logged for your staff, referral and provider calls taken with the detail your team needs, and message routing by type — bookings to the desk, provider calls to whoever handles them, urgent to the escalation ladder.

What we route rather than answer

Anything clinical. Symptoms, medications, results, whether something can wait, what a caller should do. Those follow your written routing list to your triage line, your on-call clinician, or straight to emergency services with the exact wording your practice supplies.

The list is written during setup and followed literally. The one thing worse than a call not being answered is a call being answered by someone improvising in a clinical conversation.

Family members and third parties

Who can be told what is a rule, not a judgment call, and it varies by provider and by patient. You give us the policy — what may be confirmed to a caller who isn’t the patient, what must never be, and what to do when someone insists — and it’s applied the same way every time, in either language.

Confidentiality

Calls are handled by named receptionists under confidentiality obligations. We capture only what your script asks for, records live in your portal with access you control, and retention is whatever you set. What we hold, who sees it and for how long.

Spanish

Both languages on the same number and the same shift, 24/7/365, including the emergency wording. Health calls are where a language gap costs the most. How bilingual reception works.

Price

One answered call = one billable call, whatever we do on it, escalation attempts included. Plans from $119 to $649; multi-site providers and complex routing are Custom Operations. Full pricing.

Questions people ask

What is a healthcare answering service?

A healthcare answering service answers calls for clinics, practices and care providers: booking appointments, taking messages, handling family and provider calls, and escalating urgent ones to on-call staff under the provider's written rules. It handles administration, not clinical decisions.

Do you triage patients?

No. We match what a caller describes against the provider's written list and act on it — escalate, book, log, or give the emergency instruction the provider specified. Clinical assessment stays with licensed staff.

Can you speak to a patient's family member?

Only within the disclosure policy you give us. What can be confirmed to a third party, what cannot, and what to do when someone insists are all rules you set, applied identically every time.

Do you cover nights, weekends and holidays?

Yes, 24/7/365, with the same routing rules and both languages on every shift.

Pricing

Plans, priced per call

You buy a number of answered calls a month. Whatever happens inside the call — a message, a booking, a transfer, a screening — is part of that one call. No add-on line items.

Essential

$119 /month

25 calls included

Extra call: $5.50

A solo practice or a one-van operation

Choose plan

Your first month free

Send us your routing list and your third-party disclosure policy. Those decide everything else.

Have someone call me

Tell us how your phone rings today

Give us three things and we'll call you back with a straight answer: whether this makes sense for your business, what it would cost you, and when it could be live.

We call back within the hour, 24 hours a day, 365 days a year. Prefer to call us? (888) 555-0100.